Below are the Terms of Service (“Créme Media”, “Créme Media Design Studios Team”, “Créme Media Design Studios”, “We”, “Us”, “The Designer”) These Terms of Service set forth are specifically listed to manage expectations and outcomes, and protect both you “The Client” and “Créme Media”.
It is highly crucial that you (“The Customer”, “The Client”) take time to read through thoroughly and ensure you fully understand these Terms of Service and their significance before you contract Créme Media for any project. Please also note that from time to time Créme Media may need to alter these Terms of Service & prices without notice.
PAYMENT & REFUND POLICY:
“The Client” agrees to pay:
• A non-refundable deposit of the quoted amount when project is finally quoted.*
• 60% is due when all revisions on the design draft(s) have been completed and work is approved.
• *Certain services require in full non refundable payment. Our team will notify you of said services.
• All unpaid invoices are cancelled within 24-48hrs.
The project deposit is non-refundable & our Terms of Service serves as your contract and once invoice is paid you are agreeing to all of the terms of service listed here and in your contract.
If a project is cancelled by “The Client”, for whatever reason, any payment whether paid in full, or the initial 60% deposit, is forfeited and acts as a cancellation fee.
COMPLETION & REVISIONS:
Graphic Design Projects completion time varies from anywhere from 1-2 weeks up to 21 business days when content is submitted for said project.
Web Design Projects completion time varies from 4-6 weeks when content is submitted for said project. This does not include the revision stages.
All projects are calculated by 7 working business days, with the exception of holidays, company vacations, observed holidays and weekends.
We want to acknowledge we may or may not send out a daily/weekly update. If you are missing something from your client brief that may delay
the completion time or we have an emergency, an email will be sent notifying of such.
The Revision Stage is NOT included in the completion time. Revision Stage can be from anywhere from 1 business day up to 10 business days. 10 days is ample time to communicate with us on what to change, etc. so we can move forward with the overall project and you can move forward with your launch.
Revisions: You receive a numerical limit of revisions in every package.
Once all the revisions are exhausted, a fee will occur for any additional revisions after.
Once you have submitted all of the revisions in your package and your project is emailed, made live, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately.
Once your project is live from production that concludes our production for the hired project, but not our business relationship!
We have the right to decline any project at any moment for any reason without disclosing a reason.
We have the right to refund any project if client insists on being aggressively indecisive, combative, rude or disrespectful to any team members, picky, difficult or if we find your project “un-accomplishable”.
CLIENT RESPONSE TIME:
“The Client” must provide all information requested for project in a timely manner. If there is a delay on your behalf, the
completion date of your project then changes. All project briefs should be completed within 30 business days.
If “The Client” fail to respond for whatever reason, we will mark the project complete again forfeiting the initial deposit,
labeling the project “Abandoned”.
This falls under our “Disappearing Act” policy.
After 45 days of no communication there will be a $150 restart fee.
After 60 days, your project (deals, credits and/or free offers) is forfeited, and no refund shall be issued.
Your entire project is now cancelled and any design or coding will be removed off the server.
Any time your project comes to this extreme decision, our company will no longer do business with your brand.
We know certain information takes time to acquire to email us & we also know life happens, which we respect and will place your project to start later than scheduled if communicated. All we ask is to be courteous & keep in contact and reiterate that you need more time to gather information for the project and/or to submit changes during the revision stage.
In good effort, our team will ONLY send 1 “courtesy check in” (dated email) if we have not heard from you within 35 days of the initial invoice.
For ALL projects, all material, products and other information that was requested in your client brief must be submitted before project is completed.
If requested information is not submitted once completed, You, “The Client” is responsible for uploading any remaining information and/or products.
Illness, injury, or other events beyond Créme Media’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.
Créme Media agrees to provide up 3-5 stock photos during the web design process. Any photos acquired by Créme Media for inclusion in the client’s website remain the property of Créme Media and may be used in multiple, separate projects. Should the client require full ownership of the provided photography, these terms must be disclosed in writing.
Operating hours shall be observed between the hours of 10:00 a.m. and 5:00 p.m., Eastern Time.
Monday through Friday. Wednesdays are selective.
In addition to Saturday and Sunday, the Federal holidays are observed.
Wednesday’s are selective.
Should any other dates be observed as a non-working day, such dates will be posted in advance of at least seven days.
Draft files (revision files, non-selected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Créme Media.
At all times, all correspondence is done via email, that is to protect You, “The Client” and “The Designer” from hearsay.
It is done so to keep a paper trail for records to avoid miscommunication and that can be used for clarification, if needed.
Last Updated: 1/21/2019.